FIVE9 INC (FIVN)
Information Technology · Cloud contact center software / AI-powered customer experience platforms · NASDAQ
Five9 is a cloud-based, AI-native intelligent customer experience platform that uses generative AI to transform how enterprises manage contact center operations across all customer interaction channels.
What FIVE9 INC does
Five9 is a cloud-native, AI-powered intelligent customer experience (CX) platform provider serving enterprise contact centers. The company delivers a comprehensive suite of applications enabling customer service, sales, and marketing functions across voice, chat, email, web, social media and mobile channels. Five9's solution combines its cloud contact center infrastructure with its Genius AI suite—including generative AI-powered features like agentic AI agents, AI Summaries, Agent Assist, and AI Insights—to help enterprises optimize customer interactions and improve agent productivity.
Themes: ["AI-powered customer experience","Generative AI / large language models in contact center","Cloud contact center software","Agent productivity and automation","AI agentic workflows"]
Fundamentals
- Price$24.93 as of 2026-07-09 close
- Market cap$1.9B as of 2026-07-10
- 1-year return-13.3% as of 2026-07-09 close
- P/E32.36 as of 2026-07-10
- Net margin+4.9% as of 2026-07-10
- Gross margin+55.4% as of 2026-07-10
- ROE+7.4% as of 2026-07-10
- Debt / equity0.90 as of 2026-07-10
- Revenue growth (YoY)+9.3% as of 2026-07-10
- Revenue CAGR (3y)+13.8% SEC XBRL
- Beta1.48 as of 2026-07-10
Key risks (from latest filing)
["Ability to attract and retain customers; downturns in new sales and customer churn or subscription reduction will harm revenue growth and require increased customer acquisition spending","AI solutions competition and market acceptance; failure to develop successful AI features that compete effectively could result in reputational harm and materially impact operating results","Rapid technological change in contact center software market requiring continuous innovation; failure to develop and sell new solutions will harm ability to maintain and grow business"]
Competitors & peers
- Genesys
- Nice Systems
- Zendesk
- Twilio
- Amazon Connect
- Cisco Webex Contact Center
Fundamentals: Finnhub, as of 2026-07-10. Filings: SEC EDGAR. Prices are delayed daily-close data.
Last updated 2026-07-09.
Informational only — NOT financial advice. All figures are delayed daily-close data from SEC EDGAR & Finnhub, shown with their as-of date.